Refund Policy

At Plugininja, we are committed to building reliable, high-quality plugins and digital products that help improve your workflow and website experience.

We understand that sometimes a product may not work as expected or may not fit your requirements. That’s why we offer a fair and transparent refund policy for all eligible purchases.

14-Day Money-Back Guarantee

We offer a 14-day money-back guarantee on all Plugininja products.

If you are not satisfied with your purchase, you may request a refund within 14 days from the original purchase date.

To request a refund, please contact our support team with:

• Your order information
• Purchase email address
• A short explanation of the issue

Our team will review your request and respond as quickly as possible.

Eligible Refund Cases

Refunds may be approved if:

• The product is not functioning as described
• A major feature is broken or unusable
• Our support team cannot resolve the issue
• The product becomes defective after installation
• There is a technical issue caused directly by our plugin

If we are unable to provide a working solution, we will issue a refund.

Non-Refundable Cases

Refunds will not be issued in the following situations:

• You changed your mind after purchase
• You no longer need the product
• You purchased the product by mistake
• You did not check product features, compatibility, or documentation before purchasing
• Your hosting/server environment does not meet WordPress or plugin requirements
• Your hosting provider refuses to update PHP, MySQL, or server configurations
• Conflicts caused by third-party plugins, themes, or custom code
• You refuse to provide temporary access for debugging when required
• The refund request is submitted after 14 days of purchase
• You violate our Terms and Conditions
• Abuse or repeated misuse of the refund policy is detected

Support Before Refund

Before issuing a refund, our support team may attempt to:

• Troubleshoot the issue
• Identify plugin conflicts
• Suggest configuration fixes
• Provide guidance or solutions

In many cases, technical problems can be resolved quickly through support.

Processing Time

Approved refunds are typically processed within a few business days.

Please note:

• Payment gateway or transaction fees may be non-refundable in certain cases
• Refund processing times may vary depending on your payment provider or bank

Approved refunds may exclude payment gateway transaction fees (2.9% of the transaction + $0.30), depending on the payment provider and transaction type.

Subscription and License Cancellation

Requesting a refund may result in:

• License deactivation
• Removal of access to premium updates
• Removal of support access
• Cancellation of active subscriptions

Refund Policy Abuse

We reserve the right to reject refund requests if we detect:

• Fraudulent activity
• Excessive refund requests
• Abuse of the licensing system
• Attempts to use products temporarily before requesting refunds unfairly

Contact Us

If you have questions regarding our Refund Policy, please contact us:

Plugininja Team
Email: support@plugininja.com
Website: Plugininja