.pncrm-portal-wrap{--pncrm-accent:#e91e8c;--pncrm-accent-dark:#c2136f;--pncrm-border:#dfe3e8;--pncrm-text:#1f2733;--pncrm-muted:#6b7280;--pncrm-radius:10px;color:#1f2733;color:var(--pncrm-text);font-size:15px;line-height:1.55;margin:0 auto 2rem;max-width:760px}.pncrm-portal-title{font-size:1.5rem;font-weight:700;margin:0 0 1rem}.pncrm-portal-lead{color:var(--pncrm-muted);margin:0 0 1.1rem}.pncrm-portal-header{align-items:center;display:flex;flex-wrap:wrap;gap:1rem;justify-content:space-between;margin-bottom:1.25rem}.pncrm-portal-meta{color:var(--pncrm-muted);font-size:.85rem;gap:.9rem}.pncrm-back-link,.pncrm-logout-link{color:var(--pncrm-accent);font-size:.85rem;font-weight:600;-webkit-text-decoration:none;text-decoration:none}.pncrm-back-link:hover,.pncrm-logout-link:hover{-webkit-text-decoration:underline;text-decoration:underline}.pncrm-portal-card{background:#fff;border:1px solid var(--pncrm-border);border-radius:var(--pncrm-radius);box-shadow:0 1px 2px rgba(16,24,40,.04),0 1px 3px rgba(16,24,40,.06);padding:1.6rem}.pncrm-portal-empty{color:var(--pncrm-muted);text-align:center}.pncrm-portal-form label{display:block;font-size:.85rem;font-weight:600;margin-bottom:.4rem}.pncrm-portal-form input[type=email],.pncrm-portal-form textarea{border:1px solid var(--pncrm-border);border-radius:8px;box-sizing:border-box;color:var(--pncrm-text);font-family:inherit;font-size:.95rem;padding:.65rem .8rem;transition:border-color .15s ease,box-shadow .15s ease;width:100%}.pncrm-portal-form input[type=file]{background:#fafbfc;border:1px dashed var(--pncrm-border);border-radius:8px;box-sizing:border-box;font-size:.85rem;padding:.5rem;width:100%}.pncrm-portal-form textarea{min-height:120px;resize:vertical}.pncrm-portal-form input:focus,.pncrm-portal-form textarea:focus{border-color:var(--pncrm-accent);box-shadow:0 0 0 3px rgba(233,30,140,.14);outline:none}.pncrm-portal-btn{align-items:center;background:var(--pncrm-accent);border:none;border-radius:8px;color:#fff;cursor:pointer;display:inline-flex;font-family:inherit;font-size:.95rem;font-weight:600;justify-content:center;padding:.65rem 1.5rem;transition:background .15s ease,transform .05s ease}.pncrm-portal-btn:hover{background:var(--pncrm-accent-dark)}.pncrm-portal-btn:active{transform:translateY(1px)}.pncrm-portal-btn[disabled]{cursor:not-allowed;opacity:.6}.pncrm-portal-notice{background:#eff6ff;border:1px solid #bfdbfe;border-radius:8px;color:#1e40af;font-size:.9rem;font-weight:500;margin:0 0 1.1rem;padding:.85rem 1rem}.pncrm-portal-notice.is-success{background:#ecfdf5;border-color:#a7f3d0;color:#065f46}.pncrm-portal-notice.is-error{background:#fef2f2;border-color:#fecaca;color:#991b1b}.pncrm-ticket-list{display:grid;grid-gap:.85rem;gap:.85rem}.pncrm-ticket-card{background:#fff;border:1px solid var(--pncrm-border);border-radius:var(--pncrm-radius);color:inherit;display:block;padding:1.1rem 1.25rem;-webkit-text-decoration:none;text-decoration:none;transition:border-color .15s ease,box-shadow .15s ease,transform .05s ease}.pncrm-ticket-card:hover{border-color:var(--pncrm-accent);box-shadow:0 2px 8px rgba(16,24,40,.08)}.pncrm-ticket-card-header{align-items:center;display:flex;gap:.75rem;justify-content:space-between;margin-bottom:.4rem}.pncrm-ticket-subject{font-size:1rem;font-weight:600}.pncrm-ticket-card-meta{color:var(--pncrm-muted);display:flex;font-size:.8rem;gap:.9rem}.pncrm-ticket-badge{border-radius:999px;display:inline-block;font-size:.72rem;font-weight:700;letter-spacing:.03em;padding:.15rem .6rem;text-transform:uppercase;white-space:nowrap}.pncrm-ticket-ref{color:var(--pncrm-muted);font-size:.8rem}.pncrm-ticket-detail-header{border-bottom:1px solid var(--pncrm-border);margin-bottom:1.25rem;padding-bottom:1rem}.pncrm-thread{display:grid;grid-gap:1rem;gap:1rem}.pncrm-message{border:1px solid var(--pncrm-border);border-radius:var(--pncrm-radius);padding:1rem 1.2rem}.pncrm-message,.pncrm-message--customer{background:#fff}.pncrm-message--support{background:#fdf2f8;border-color:#f9c6e3}.pncrm-message-header{align-items:center;display:flex;font-size:.85rem;gap:.75rem;justify-content:space-between;margin-bottom:.55rem}.pncrm-message-header strong{font-weight:700}.pncrm-message-header span{color:var(--pncrm-muted);font-size:.78rem}.pncrm-support-tag{background:var(--pncrm-accent);border-radius:4px;color:#fff;display:inline-block;font-size:.66rem;font-weight:700;letter-spacing:.04em;margin-left:.4rem;padding:.08rem .45rem;text-transform:uppercase;vertical-align:middle}.pncrm-message-body{color:var(--pncrm-text);word-wrap:break-word}.pncrm-portal-closed-note{background:#f3f4f6;border-radius:8px;color:var(--pncrm-muted);font-size:.88rem;margin-top:1.25rem;padding:.85rem 1rem}@media(max-width:560px){.pncrm-portal-card{padding:1.25rem}}.pncrm-portal-meta{align-items:center;display:flex;flex-wrap:wrap;gap:12px}.pncrm-portal-btn--small{cursor:pointer;font-size:13px;line-height:1;padding:8px 14px;width:auto}.pncrm-new-ticket-section{margin:16px 0 8px}.pncrm-new-ticket-section .pncrm-ticket-wrap{margin:0}.pncrm-portal-section-title{color:#374151;font-size:15px;font-weight:600;margin:24px 0 12px}.pncrm-new-ticket-section .pncrm-portal-section-title{margin-top:0}.pncrm-submitting-as{color:#6b7280;margin:0 0 14px}.pncrm-portal-wrap--login{max-width:440px}.pncrm-login-card{padding:2rem 2rem 1.5rem}.pncrm-login-head{margin-bottom:1.25rem;text-align:center}.pncrm-login-icon{display:inline-block;font-size:2rem;line-height:1;margin-bottom:.5rem}.pncrm-login-head .pncrm-portal-title{margin:0 0 .35rem}.pncrm-login-head .pncrm-portal-lead{margin:0}.pncrm-auth-tabs{background:#f3f4f6;border-radius:10px;display:flex;gap:4px;margin-bottom:1.25rem;padding:4px}.pncrm-auth-tab{-webkit-appearance:none;-moz-appearance:none;appearance:none;background:transparent;border:0;border-radius:8px;color:var(--pncrm-muted);cursor:pointer;flex:1;font-family:inherit;font-size:.88rem;font-weight:600;padding:.55rem .5rem;transition:background .15s ease,color .15s ease}.pncrm-auth-tab.is-active{background:#fff;box-shadow:0 1px 2px rgba(16,24,40,.08);color:var(--pncrm-text)}.pncrm-auth-panel{display:none}.pncrm-auth-panel.is-active{display:block}.pncrm-portal-form input[type=password],.pncrm-portal-form input[type=text].pncrm-auth-input{border:1px solid var(--pncrm-border);border-radius:8px;box-sizing:border-box;color:var(--pncrm-text);font-family:inherit;font-size:.95rem;padding:.65rem .8rem;transition:border-color .15s ease,box-shadow .15s ease;width:100%}.pncrm-portal-form input[type=password]:focus{border-color:var(--pncrm-accent);box-shadow:0 0 0 3px rgba(233,30,140,.14);outline:none}.pncrm-field{margin-bottom:1rem}.pncrm-portal-btn--block{width:100%}.pncrm-auth-links{font-size:.85rem;margin:.9rem 0 0;text-align:center}.pncrm-auth-links a{color:var(--pncrm-accent);font-weight:600;-webkit-text-decoration:none;text-decoration:none}.pncrm-auth-links a:hover{-webkit-text-decoration:underline;text-decoration:underline}.pncrm-login-foot{border-top:1px solid var(--pncrm-border);color:var(--pncrm-muted);font-size:.82rem;margin:1.4rem 0 0;padding-top:1rem;text-align:center}.pncrm-lightbox{align-items:center;background:rgba(15,23,42,.82);bottom:0;display:flex;justify-content:center;left:0;padding:32px;position:fixed;right:0;top:0;z-index:100000}.pncrm-lightbox figure{display:flex;flex-direction:column;gap:10px;margin:0;max-height:88vh;max-width:min(1100px,92vw)}.pncrm-lightbox img{background:#fff;border-radius:8px;max-height:calc(88vh - 40px);max-width:100%;-o-object-fit:contain;object-fit:contain}.pncrm-lightbox figcaption{align-items:center;color:#f3f4f6;display:flex;font-size:13px;gap:16px;justify-content:space-between}.pncrm-lightbox figcaption a{color:#f3f4f6;-webkit-text-decoration:underline;text-decoration:underline;white-space:nowrap}.pncrm-lightbox__close{-webkit-appearance:none;-moz-appearance:none;appearance:none;background:hsla(0,0%,100%,.12);border:0;border-radius:50%;color:#fff;cursor:pointer;font-size:16px;height:38px;position:absolute;right:22px;top:18px;transition:background .15s ease;width:38px}.pncrm-lightbox__close:hover{background:hsla(0,0%,100%,.28)}body.pncrm-lightbox-open{overflow:hidden}.pncrm-attachments{display:flex;flex-wrap:wrap;gap:10px;margin-top:12px}.pncrm-attachment{background:#fafbfc;border:1px solid #dfe3e8;border:1px solid var(--pncrm-border,#dfe3e8);border-radius:8px;color:inherit;cursor:pointer;display:inline-flex;flex-direction:column;font-size:12px;gap:4px;padding:8px;-webkit-text-decoration:none;text-decoration:none}.pncrm-attachment--image img{border-radius:6px;display:block;height:auto;max-width:240px}.pncrm-attachment--file{align-items:center;flex-direction:row;gap:6px;padding:8px 12px}.pncrm-attachment-name{max-width:150px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.pncrm-portal-switch{align-items:center;display:flex;flex-wrap:wrap;gap:.75rem;justify-content:space-between;margin-bottom:1rem}.pncrm-portal-switch .pncrm-portal-title{margin:0}.pncrm-portal-switch--login{justify-content:flex-end;margin-bottom:.5rem}.pncrm-portal-switch-btn{border:1px solid var(--pncrm-accent);border-radius:8px;color:var(--pncrm-accent);display:inline-block;font-size:.85rem;font-weight:600;padding:.5rem .9rem;-webkit-text-decoration:none;text-decoration:none;transition:background .15s ease,color .15s ease;white-space:nowrap}.pncrm-portal-switch-btn:hover{background:var(--pncrm-accent);color:#fff;-webkit-text-decoration:none;text-decoration:none}.pncrm-portal-wrap .pncrm-portal-switch+.pncrm-portal-lead{margin-bottom:1.25rem}.pncrm-auth-row{align-items:center;display:flex;flex-wrap:wrap;gap:.75rem 1rem;justify-content:space-between;margin-top:1.1rem}.pncrm-auth-row .pncrm-auth-switch{color:var(--pncrm-accent);font-size:.85rem;font-weight:600;-webkit-text-decoration:none;text-decoration:none}.pncrm-auth-row .pncrm-auth-switch:hover{-webkit-text-decoration:underline;text-decoration:underline}.pncrm-auth-row .pncrm-portal-btn{min-width:140px}.pncrm-thread{display:block;grid-gap:0;gap:0}.pncrm-message{background:transparent;border:0;border-bottom:1px solid var(--pncrm-border);border-left:3px solid var(--pncrm-border);border-radius:0;padding:1.15rem 0 1.25rem 1rem}.pncrm-message:last-child{border-bottom:0;padding-bottom:.35rem}.pncrm-message--customer,.pncrm-message--support{background:transparent}.pncrm-message--support{border-left-color:var(--pncrm-accent)}.pncrm-message--customer{border-left-color:#f59e0b}.pncrm-message-tag{border-radius:4px;display:inline-block;font-size:.7rem;font-weight:700;letter-spacing:.02em;line-height:1.55;margin-bottom:.7rem;padding:.14rem .6rem}.pncrm-message-tag--support{background:#fdf2f8;color:var(--pncrm-accent)}.pncrm-message-tag--customer{background:#fff7ed;color:#c2410c}.pncrm-message-head{align-items:center;display:flex;gap:.6rem}.pncrm-message-head .pncrm-message-avatar{background:#e5e7eb;border:1px solid var(--pncrm-border);border-radius:50%;flex:0 0 auto;height:34px;max-width:34px;min-width:34px;-o-object-fit:cover;object-fit:cover;width:34px}.pncrm-message-avatar--initials{align-items:center;color:#4b5563;display:inline-flex;font-size:.78rem;font-weight:700;justify-content:center}.pncrm-message-ident{display:flex;flex-direction:column;gap:1px;min-width:0}.pncrm-message-ident strong{font-size:.95rem;font-weight:700}.pncrm-message-time{align-items:center;color:var(--pncrm-muted);display:inline-flex;font-size:.78rem;gap:4px;white-space:nowrap}.pncrm-message-time .pncrm-message-clock{display:inline-block;flex:0 0 auto;height:13px;max-height:13px;max-width:13px;min-height:13px;min-width:13px;vertical-align:middle;width:13px}.pncrm-message-body{font-size:.93rem;line-height:1.65;margin-top:.8rem}.pncrm-message-body a{word-break:break-word}